Warranty statement - NEFA Australia

The following warranty statement shall apply to all NEFA valve products supplied by NEFA Australia.

Where NEFA valves are installed in a suitable, commercial or domestic application, in addition to any other right or remedy which the purchaser or end user may have under any relevant consumer protection legislation, Methven Australia, or any of its subsidiaries, undertake to replace any NEFA brand valve deemed to be faulty by a licensed plumber.


Further, if any NEFA valve submitted for warranty is found to contain a material defect which arose in the course of manufacture or does not satisfy the relevant Australian Standards and/or New Zealand Standards product requirements upon testing, the claimant (licensed plumber) will be reimbursed $50. See Note 1


These undertakings will only apply if:


1. The product was installed by a licensed plumber

2. The warranty claim form is completed in its entirety

3. The product was installed as described in the installation instructions supplied with every NEFA product

4. The product is installed in accordance with the relevant Australian Standards and Plumbing Codes

5. The product was installed as described within the limits of the product specifications supplied with every NEFA product

6. The product has not been tampered with or repaired in any way

7. The product has not been damaged by misuse, accident or neglect

8. The product does not contain excessive debris

9. The product is installed in the specific Country where the original purchase was made

10. The product is submitted to NEFA Australia within 5 years from the date of manufacture. See Note2


Note 1. Upon submitting a NEFA valve to NEFA Australia for warranty claim purposes, the valve will be tested by Methven Ltd in accordance with the relevant AS/NZS product standard. If the valve does not meet the requirements of the product standard, the claimant (licensed plumber) will be reimbursed to a maximum of $50 (incl. GST).


Note 2. The date of manufacture is marked on the valve, represented by a five digit number. The first two digits of the date of manufacture refer to the last two digits of the year of manufacture. The remaining three digits refer to the numerical day of the year in which the valve was manufactured (example: 30th June 2007 would be represented as 07181).


Methven shall in no way be liable to the purchaser or end user of any Nefa valves for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), other than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.

This warranty issued by:

Methven Australia Pty Ltd
59 - 61 Banbury Road
Reservoir VIC 3073
Australia

Methven Ltd
447 Rosebank Road
Avondale, Auckland
New Zealand

Warranty statement - Methven Australia Pty Ltd

Warranty

Where Methven tapware and showers are purchased for use in domestic residential installations, in addition to any other right or remedy which the purchaser or end user may have under any relevant consumer protection legislation, Methven undertakes to either repair or replace (at its option) the tapware or shower, if it is discovered that such tapware or shower contains a material defect which arose in the course of manufacture.

The Methven product warranty is applicable only on product purchased and installed in the specific country where the original purchase was made.

Domestic Installations

Shower Warranty
A lifetime warranty is applicable on all showers supplied by Methven and used in domestic installations, subject to the conditions set out below.

Tapware Warranty
For all tapware supplied by Methven, used in domestic installations, the following warranty applies, subject to the conditions set out below:
a. 2 years for washers, "O" rings, powder coating, lip and other seals,
b. 5 years parts and labour guarantee for Flexispray Echo branded tapware, FastFlow™ shower cartridges, Parahealth branded home and health care range,
c. 15 years replacement guarantee for cartridges in Flexispray Echo branded tapware
d. 15 years parts and labour for all other Methven branded tapware.
e. Maximum operating pressure 1000 kpa. Note: As per AS3500 pressure must be limited to 500 kpa on any new home, extension or renovation, and any tapware fitted with flow restrictors must be limited to 500 kpa. Recommended operating pressure 150-500 kpa.

Commercial Installations

Where Methven tapware and showers are purchased for use in commercial installations, Methven undertakes to either repair or replace (at its option) the tapware or shower within 12 months from purchase, if it is discovered that such tapware or shower contains a material defect, which arose in the course of manufacture, subject to the conditions set out below.

Warranty Conditions

Methven's shower and tapware warranties, for both domestic and commercial installations, are each subject to the following conditions, and accordingly shall not apply if:
1. Proof of purchase details (such as invoice or receipt) cannot be provided.
2. There is a failure by any person to follow Methven’s installation instructions, tapware installation is performed by a non-registered plumber or the shower or tapware is used other than in accordance with Methven specifications.
3. Evidence cannot be produced which confirms that the relevant shower or tapware was purchased from a Methven authorised distributor.
4. Repair work is performed on the relevant shower or tapware by a person other than Methven, its authorized service agents or any plumber who has not received authorisation prior to proceeding with the work.
5. Applicable statutes or regulations relating to public health are not observed.
6. Standards or regulations governing sewerage, plumbing, water supply and gas applicable to the location of the particular plumbing installation are not observed.
7. Harsh detergents or abrasive cleaners are used on any product finishes.

Note:
Shower hose recommendations:
• The correct choice of hose to suit the hand shower is important. E.g. A massage or restricted flow water saving hand shower requires a PVC Mains Pressure Spiral hose, PVC High Pressure hose or a Double Wound Metal hose
• Hoses must be attached to a flow switch or elbow at the wall to avoid damage
• When water pressure is in excess of 500 kPa, a pressure limiting device is required in accordance with AS/NZS 3500 recommendation otherwise the hose warranty will be voided

Warranty Obligations

Methven’s obligations under the above warranties are limited to the replacement of defective parts only. Liability in relation to any damage and/or labour charges incurred in installation, repair or replacement will only be accepted by Methven in writing.

The above undertaking from Methven will apply to any purchaser or end user of Methven showers and tapware who is a "consumer" under any relevant consumer protection legislation to the extent such undertaking is in addition to any other right or remedy which that person may have under that legislation.

Where showers and tapware are acquired for the purpose of a business, to the extent permitted by law any terms implied by any relevant consumer protection legislation shall have no force and effect between Methven and the purchaser or end user.

Methven shall in no way be liable to the purchaser or end user of any shower or tapware for any loss, damage (direct, indirect or consequential), cost or expense suffered or incurred by that person (including, without limitation, any damage and/or labour charges incurred in installation, repair or replacement), otherwise than as provided in the above provisions, under any relevant consumer protection legislation or as consented to by Methven in writing in advance.

Warranty Statement – Vinsentin

Visentin S.p.A guarantees its products against production defects at the following terms and conditions valid as of the date of purchase indicated on the cash slip or receipted bill.

• 5 years guarantee for defects resulting from die casting, chrome finishing, or cartridge malfunctions. All damages caused by the accumulation of limestone residues are excluded from the guarantee;

• 1 year guarantee against defects on all finishings, as well as on gaskets and “o-rings”.

The guarantee does not cover either the consequences of incorrect installation, usage, maintenance or product care, which must be done according to the instructions included in the package; or damages resulting from collision or transportation or due to the presence of residues or foreign matters in the piping system.

If you have a defective product and wish to make a claim under this guarantee, please contact Methven Customer Service. New Zealand 0800 804 222 or Australia 1 800 035 330